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TERMS & CONDITIONS

A legal disclaimer

  • Product Use Disclaimer: You acknowledge that the Products must be used strictly in accordance with the manufacturer’s instructions.

  • Not Medical Advice: The information provided on this Site is for informational purposes only and does not substitute for professional medical advice, diagnosis, or treatment.

  • Liability & Allergies: www.hyafill.com shall not be held liable for any adverse reactions, injuries, or damages resulting from misuse, improper application, or individual allergies.

  • Limitation of Liability: To the maximum extent permitted by law, Hyafill.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Products. Our total liability shall not exceed the amount paid for the specific order.

Terms & Conditions 

  • Purpose and Scope: These Terms and Conditions govern the sale of hyaluronic acid products (the "Products") via www.hyafill.com (the "Site") to customers worldwide. By placing an order, you agree to be bound by these terms.

  • Pricing and Payment: All prices are listed in USD and exclude shipping and taxes unless stated otherwise. We reserve the right to modify prices at any time without prior notice.

  • Governing Law: These terms are governed by the laws of USA. Any disputes shall be resolved in the courts of Santa Fe, NM.

  • Last Updated: July 2025.

Conditions of Access to Products and Exceptions (Flash Sales)
1. General Principle:
Access to, ordering of, and purchase of products on this website are strictly reserved for qualified healthcare professionals and practitioners with a duly validated professional account.

2. Exception (Flash Sales):
As an exception to the general principle, a professional account is not required for exceptional "Flash Sales." These sales, offered in very limited quantities, are specifically open to doctors and practitioners currently in training who have not yet graduated. This exception is solely intended to allow them to practice, improve their skills, and discover leading products and the best global brands without the obligation to purchase substantial stock.

3. Buyer's Commitment and Responsibility:
By validating their order during a Flash Sale, the buyer expressly acknowledges and guarantees on their honor that they are currently enrolled in training in the medical or aesthetic field. He undertakes firmly and irrevocably to use the products thus acquired exclusively within the framework of his apprenticeship and for strictly professional use, under his own responsibility.

What to include in the T&C document

  • International Orders and Compliance:

    • Customs: It is the customer’s responsibility to ensure that the Product is legal for import into their country. www.hyafill.com is not responsible for items seized by customs.

    • Taxes: For orders outside of our primary shipping hub, the customer is responsible for all import duties, taxes, and customs clearance fees.

  • Shipping and Volumetric Weight:

    • Calculation: Shipping costs are calculated based on weight or volume. The volumetric weight is determined using the formula:

      $$\frac{Length \times Width \times Height}{\text{Carrier Constant}}$$

    • Delivery Times: While we ship to the USA and worldwide, delivery dates are estimates and not guaranteed due to potential customs delays.

  • Return and Refund Policy: Due to the nature of the Products, returns are only accepted for unopened, sealed, and undamaged packaging within 7 days. The customer is responsible for return shipping costs.

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